Get in Touch with Us
We are here to assist you with inquiries.
Our Location
Visit Sands Refinery located in Kololo, Kampala. We welcome inquiries about our precious metals refining services and business partnerships.
Address
Plot 10 Somero Road, Kololo, Kampala
Hours
Monday to Saturday
Contact
+256 709 457 809
Hours
9 AM to 5 PM
Last Updated: October 2025
Company Name: Sands Refinery Limited
Registered Address: Plot 10 Somero Road, Kololo, Kampala, Uganda
Website: www.sandsrefinery.com
Email: info@sandsrefinery.com
1. Introduction
Welcome to Sands Refinery Limited (“Sands Refinery”, “we”, “our”, “us”).
These Terms of Service (“Terms”) govern your access to and use of our website, services, products, and related content. By accessing or using our website or engaging our refining, assaying, trading, or storage services, you agree to be bound by these Terms.
If you do not agree to these Terms, please refrain from using our website or services.
2. Scope of Services
Sands Refinery provides services related to the refining, assaying, smelting, trading, storage, and transportation of precious metals, primarily gold.
Our services are offered to licensed miners, dealers, investors, and entities operating in accordance with Ugandan and international trade regulations.
We reserve the right to accept or decline service requests at our sole discretion and to request proof of identity, ownership, and legality of any precious metal submitted for refining or trade.
3. Legal Compliance & Eligibility
By using our services, you confirm that:
You are at least 18 years old.
You are legally permitted to own, sell, or trade precious metals under Ugandan and international law.
All materials submitted for refining or sale are legally sourced, conflict-free, and comply with Uganda’s Directorate of Geological Survey and Mines (DGSM) regulations.
You will comply with all applicable laws, including anti-money laundering (AML), know your customer (KYC), and responsible sourcing guidelines.
We reserve the right to perform due diligence, background checks, and verification on all clients and transactions.
4. Customer Responsibilities
Clients are responsible for:
Providing accurate and complete information during registration, transactions, or service requests.
Ensuring that any material submitted (gold, dore, scrap, etc.) is legally owned and free from encumbrances.
Complying with all shipping, handling, and customs regulations when delivering or exporting materials.
Maintaining confidentiality of any login credentials or account information provided by Sands Refinery.
Any false declarations or illegal activity will lead to immediate termination of services and may be reported to relevant authorities.
5. Refining & Assaying Services
All refining and assaying services are performed using internationally accepted standards and best practices.
While Sands Refinery ensures the highest precision, minor variances in assay results (within accepted tolerance limits) may occur due to the nature of the process.
Once a refining or assay process begins, materials cannot be withdrawn until completion. Sands Refinery is not responsible for loss due to impurities, melt loss, or normal refining yield variations inherent in the process.
6. Pricing, Payments, and Fees
All fees and payments are quoted in Ugandan Shillings (UGX) or United States Dollars (USD) unless otherwise stated.
Refining charges, assay fees, and transaction commissions are displayed on our website or provided in official quotations.
Payment Terms:
Payments for refined gold or services must be made as agreed in the service contract or quotation.
Late payments may attract additional fees or withholding of services.
All transactions are subject to verification, AML, and KYC procedures before release of funds or materials.
7. Gold Trading & Purchase Policy
Sands Refinery buys and sells gold only from verified and licensed sources.
We reserve the right to reject any material or transaction that fails to meet our compliance standards or raises suspicion of illegal origin.
Prices for gold and other precious metals are determined based on international spot market rates and may fluctuate without notice.
8. Storage & Security
Our storage and logistics services are provided under strict security and insurance protocols.
While Sands Refinery takes all reasonable measures to protect client property, our liability is limited to the declared value of the material and subject to the terms of our insurance coverage.
Clients are encouraged to declare accurate values and verify insurance coverage before deposit or transport.
9. Intellectual Property
All content on this website — including text, logos, graphics, photographs, and software — is the intellectual property of Sands Refinery Limited and is protected by copyright and trademark laws.
You may not copy, reproduce, distribute, or modify any part of this website without prior written permission from Sands Refinery.
10. Website Use & Restrictions
You agree not to:
Use the website for any unlawful purpose.
Attempt to hack, disrupt, or reverse-engineer our systems.
Post false, misleading, or defamatory information.
Upload viruses, malware, or malicious code.
We may restrict or suspend your access if any misuse is detected.
11. Confidentiality & Privacy
Sands Refinery respects your privacy and protects all personal and transactional information in accordance with our Privacy Policy.
We do not sell or share client data with third parties except as required by law or regulatory compliance.
12. Limitation of Liability
To the maximum extent permitted by law, Sands Refinery shall not be liable for:
Any indirect, incidental, or consequential damages;
Loss of profit, material, or data;
Delays caused by external factors beyond our control (e.g., customs, transport, third-party failures, natural disasters).
Our total liability shall in no case exceed the value of the materials or the service fee paid, whichever is lower.
13. Indemnification
You agree to indemnify and hold harmless Sands Refinery, its directors, employees, and affiliates from any claims, losses, or damages arising from your misuse of our services, violation of laws, or breach of these Terms.
14. Force Majeure
Sands Refinery shall not be held responsible for failure to perform obligations due to events beyond its reasonable control, including but not limited to: war, strikes, fire, floods, acts of government, or system failures.
15. Amendments
We reserve the right to modify or update these Terms at any time without prior notice.
Revised versions will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised Terms.
16. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Uganda.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Kampala, Uganda.
17. Contact Information
For inquiries or legal correspondence, please contact:
📍 Sands Refinery Limited
Plot 10 Somero Road, Kololo, Kampala, Uganda
📞 +256 (0)709 457 809
📧 legal@sandsrefinery.com / info@sandsrefinery.com
🌐 www.sandsrefinery.com